01 / 03 Website repair
Find the fault.
A failed page is a symptom. We investigate the underlying problem, whether it involves malicious code, infrastructure, configuration or an integration.
01 / 03 Website repair
Find the fault.
A failed page is a symptom. We investigate the underlying problem, whether it involves malicious code, infrastructure, configuration or an integration.
Website Repair · British Columbia
Emergency Website Repair in British Columbia
Hacked, compromised, down, showing SSL or redirect errors, or failing for a reason you cannot name — we diagnose and repair it on your current host.
$90 CAD/hr — most repairs land at $180–$270 (typically 2–3 hours).
We work with your current host. No migration required.
Calls answered 7 days a week, daytime Pacific.
- Hacked or compromised sites, malware, backdoors, and blacklisting
- Down, white screen, 500/503, database, and broken deployments
- SSL, redirects, DNS, CDN/Cloudflare, forms, checkout, and unknown issues
Request website repair
Tell us what the site is doing. We review the issue, confirm scope, and give you clear next steps before any work begins.
What we repair
WordPress and almost any other stack
The company name is WP Support BC. The repair work is not limited to WordPress. We diagnose and fix CMS, commerce, and custom web apps — including malware cleanup — on the hosting you already use.
- WordPress
- Drupal
- Joomla
- Sitefinity
- WooCommerce
- Shopify
- Magento
- BigCommerce
- Node.js
- PHP apps
- Laravel
- AWS
- Azure
- Cloudflare
- Linux / VPS
- Windows
Examples of environments we work on — not partnerships or endorsements:
- GoDaddy
- A2 Hosting
- Vercel
- Cloudflare
- cPanel
- Plesk
- Managed WordPress
- AWS
- Azure
- GCP
- Linux VPS
- Windows hosting
Price, time and scope
$90 CAD/hr — most repairs land at $180–$270
Billed hourly at $90 CAD/hr. Most contained issues take about two to three hours once we have working access, which puts the typical repair between $180 and $270. That is a typical range, not a flat fee: complex malware, missing backups, or tangled DNS can take longer. We confirm scope with you before any billable work starts, so you are never surprised by the invoice.
$90 CAD/hr, billed by the hour
One rate for everything we do, emergency or planned — no callout fee, no after-hours surcharge, no per-incident minimum, and no premium for calling us in a crisis.
Typical 2–3 hours ($180–$270)
Many website issues are contained and fixed in about two to three hours. The case always decides the actual time, and we tell you when we think it will run longer.
Scope confirmed before billing
We review the symptoms, confirm what is in and out of scope, and send next steps and an estimate before billable repair starts.
30-Day Re-Fix Guarantee
If the issue we repaired comes back within 30 days, we fix it again at no charge. We would rather find the real root cause than bill you twice for the same failure.
- Covers the same issue on the same site — a new, unrelated incident is new work.
- Does not cover breakage caused by changes made after we hand the site back.
- Applies to the repair we performed, not to issues we flagged and you chose not to fix.
Site down right now? Call +1 (778) 300-0574 — calls answered 7 days a week, daytime Pacific. Written replies to the form are typically within one business day.
What is broken
If the site is hacked, down, or behaving wrongly, start here
This is urgent diagnosis and repair — not a maintenance plan and not a rebuild. We work on the live site, on your current hosting.
Hacked, malware, and compromised accounts
Malware, backdoors, spam injections, defacement, blacklisting, stolen admin accounts, and suspicious redirects. We contain the issue, clean what we find, then harden the site.
Website down, white screen, critical errors
500 and 503 errors, WordPress critical error, white screen of death, database connection failures, and broken deployments. We stabilize first, then find the cause.
SSL, redirects, DNS, and CDN
TLS/SSL errors, mixed content, redirect loops, domain and DNS problems, and CDN or Cloudflare misconfiguration. We fix the chain so visitors reach the right site over HTTPS.
Forms, email, checkout, login, and APIs
Contact forms not sending, email delivery failures, checkout or login broken, plugin/theme conflicts, and third-party API integrations that stopped working.
Unknown issues — root-cause diagnosis
You only know that something is wrong. That is enough. We reproduce the failure, read logs, and isolate whether the cause is code, hosting, DNS, a plugin, or an integration.
Commerce platforms that commonly break
WooCommerce, Shopify, Magento, and BigCommerce checkouts, payments, and catalog failures — repaired in place, not replaced with a new store.
How repair works
Stabilize, Diagnose, Fix, Verify, Document
We do not start changing a live site until we understand the failure and have a rollback path.
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1
Stabilize
Stop the bleeding: contain a hack, restore a reachable page, or halt a redirect loop so visitors and admins can use the site again where possible.
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2
Diagnose
Reproduce the failure, read logs, and isolate whether the cause is malware, hosting, DNS/SSL, a plugin/theme, a deployment, or an integration.
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3
Fix
Repair the actual cause on your current host at $90 CAD/hr. Many issues take about two to three hours; it always depends on the case. We confirm scope before billable work.
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4
Verify
Confirm the site loads, forms send, checkout or login works, SSL is valid, and malware or error conditions are gone.
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5
Document
Write down what broke, what we changed, and the follow-up (hardening, backups, monitoring) so the same failure is less likely to return.
Who does the work
You are talking to the person who fixes the site
WP Support BC has been stabilizing and repairing WordPress and other websites for BC businesses since 2015 — first legacy sites that had been left to rot, later hosting, migrations, malware remediation, and accessibility work. When you call about a hacked or down site, you reach the practice doing the repair, not a call centre that forwards a ticket.
- Based in Burnaby, BC — repairs done remotely across the province.
- Same person on the phone, the diagnosis, and the write-up.
- Published rate, published guarantee, no 24/7 desk we cannot staff.
How we work
Least privilege, backups, cleanup, then verify
You are hiring a BC practice that already does incident work, malware cleanup, and hosting recovery — remotely, on the stack you have.
Least-privilege access
Temporary access where possible. We ask for the least we need: CMS admin, hosting panel, or DNS — not a standing super-admin forever.
Backups before material changes
We take a backup (or confirm a usable one) before material changes so a repair cannot make a bad outage worse.
Malware cleanup, then hardening
Cleanup is not finished at “files look clean.” We remove backdoors, close the hole we can find, and harden what let the attacker in.
Verification after repair
We re-test the failing path — homepage, SSL, forms, checkout, login — before we call it done.
BC-based, remote repair
Burnaby, British Columbia. We repair sites across the province remotely. This is not an on-site visit unless we separately agree one.
Your host, not ours
GoDaddy, A2, Vercel, Cloudflare, cPanel/Plesk, managed WordPress, AWS, Azure, GCP, Linux or Windows VPS — we work where the site already lives.
Related services
Repair now, then keep the site stable
Urgent repair is one job. Ongoing malware monitoring, uptime, forms, or SSL work are separate — linked here so you can choose the right next step.
Hacked website repair
If the site is actively compromised — malware, spam pages, a blacklist warning — start on the dedicated hacked-site page.
Security monitoring & protection
Ongoing WAF rules, integrity checks, and monitoring after the repair, so the same weakness is not still open.
Uptime & incident response
Monitoring, alerts, and a documented response when a site we maintain goes down.
Form troubleshooting
Failed submissions, spam, mail delivery, and conversion tracking — diagnosed end to end.
Technical SEO & SSL
Redirects, HTTPS, crawl/index issues, and TLS problems that show up as “the site looks broken.”
Contact
Call, email, or request a callback from the Burnaby team if you are not sure where to start.
WooCommerce support
If the problem is a live WooCommerce checkout, payments, or a slow store, use the dedicated store-repair page.
FAQ
Website repair — FAQs
Emergency website repair is $90 CAD/hr. Most contained issues take about two to three hours once we have working access, so a typical repair lands between $180 and $270. There is no callout fee, no after-hours surcharge, and no per-incident minimum. Complex malware, missing backups, or tangled DNS can run longer — we confirm scope and give you an estimate before any billable work begins. $90 CAD/hr is our only rate: ongoing care plan cycles are billed at exactly the same price, so an emergency never costs you a premium.
Yes. We offer a 30-day re-fix guarantee: if the issue we repaired returns within 30 days, we fix it again at no charge. It covers the same issue on the same site. A new, unrelated incident is new work, and it does not cover breakage caused by changes made after we hand the site back.
Calls to +1 (778) 300-0574 are answered 7 days a week during daytime Pacific hours, and triage usually begins the same day. Written replies to the form are typically within one business day. To be clear about what we do not sell: there is no overnight 24/7 emergency desk and no guaranteed same-day SLA for repair work.
Yes. We work with your current host. No migration is required. GoDaddy, A2 Hosting, Vercel, Cloudflare, cPanel, Plesk, managed WordPress, AWS, Azure, GCP, Linux or Windows VPS, and similar environments are all in play — those are examples of where sites already live, not partnerships.
Yes. We repair WordPress and many other systems, including Drupal, Joomla, Sitefinity, Node.js apps, PHP apps (including Laravel), and commerce platforms such as WooCommerce, Shopify, Magento, and BigCommerce.
The least we can work with. Typically a CMS or admin login, hosting panel (cPanel, Plesk, or cloud console), and DNS access if the problem is SSL, redirects, or the domain. We prefer temporary access and we take a backup before material changes.
Yes. We contain the incident, remove malware, backdoors, and spam injections where we find them, close the hole we can identify, harden the site, and verify it is clean and reachable. Cleanup is followed by hardening — not a wipe-and-hope.
Yes. Mixed content, expired or mis-issued certificates, HTTPS redirects, redirect loops, DNS, domain, CDN, and Cloudflare problems are a common part of this work.
That is normal. Unknown issues are why diagnosis exists. Tell us what you see (error text, when it started, whether it is everyone or only some visitors). We find the root cause instead of guessing.
No. Repair happens on your current host. Migration is a separate service if you later choose it — it is not required to get a hacked, down, or broken site working again.
Typical form replies are within one business day. If the site is down or hacked, call +1 (778) 300-0574 so we can start the conversation sooner — calls are answered 7 days a week during daytime Pacific hours and triage usually begins the same day. Many repairs take about two to three hours once we have access, at $90 CAD/hr; it always depends on the case. We do not sell a 24/7 emergency desk or a guaranteed same-day SLA for this service. Hosting SLA response times apply only to WP Support BC hosting customers.
Site hacked, down, or broken? Let’s look at the actual failure.
Send the issue details or call the BC team. $90 CAD/hr, most repairs $180–$270, backed by a 30-day re-fix guarantee. We review, confirm scope, and give you next steps before work begins.
Calls answered 7 days a week, daytime Pacific.