Privacy Policy for WP Support BC

Effective Date: September 13, 2025

At WP Support BC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

1. Information We Collect

We may collect the following information when you interact with our website or services:

  • Personal Information: Name, email address, phone number, billing details, and account credentials.

  • Technical Information: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Pages visited, time spent on our website, service usage patterns.

  • Payment Information: Processed securely by third-party payment processors (we do not store full credit card numbers).

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide hosting, maintenance, and development services.

  • To process payments and manage billing.

  • To communicate with you regarding support, updates, or important notices.

  • To monitor, improve, and secure our website and services.

  • To comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal data. We may share information only in these cases:

  • With trusted third-party providers (e.g., payment processors, monitoring services) required to deliver our services.

  • To comply with applicable laws, regulations, or legal processes.

  • To protect against fraud, abuse, or security threats.

4. Cookies and Tracking Technologies

Our website may use cookies, analytics, and tracking tools to improve user experience and analyze website performance. You may disable cookies in your browser settings, but some features may not function properly.

5. Data Security

We take appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include firewalls, encryption, secure servers, and regular security monitoring.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this Policy or as required by law.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.

  • Restrict or object to the processing of your data.

  • Request a copy of your stored data.

  • Withdraw consent where processing is based on consent.

To exercise your rights, contact us at info@wpsupportbc.ca.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies.

9. Changes to This Policy

WP Support BC may update this Privacy Policy at any time. Updates will be posted on this page with a new “Effective Date.” Continued use of our services constitutes acceptance of the updated Policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

WP Support BC

📧 Email: info@wpsupportbc.ca

📞 Phone: +1 (778) 800-0762

🌐 Website: https://www.wpsupportbc.ca/