Maintenance & Support
Uptime Monitoring & Incident Response
24/7 checks from multiple regions, instant alerts, and tight runbooks to restore service fast. We track uptime, SSL/DNS, performance, and errors — then coordinate a safe, documented response when minutes matter.
99.9%+
Target uptime
60s
Typical alert time
RTO/RPO
Defined per site
What we monitor
Availability
Uptime, response codes, cron/queues, and key user paths (forms, checkout, logins).
Performance
TTFB trends, LCP/INP watch, cache/CDN health, and origin saturation.
Security Signals
Blacklist and malware flags, WAF events, TLS/SSL expiry, DNS/WHOIS changes.
Dependencies
Database, SMTP, third-party APIs, payment gateways, and webhooks.
How we work
Our incident response in 5 steps
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1
Detect & alert
Synthetic checks trigger alerts via email/SMS/Slack with context and graphs.
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2
Assess
Identify blast radius and probable cause; pull logs, metrics, and recent deploys.
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3
Stabilize
Rollback, failover, disable offenders, or raise WAF/CDN shields to restore service.
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4
Fix
Permanent remediation: config/code changes, hotfixes, or vendor escalation.
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5
Learn
Post-incident report with timeline, MTTR, root cause, and prevention steps.
FAQ
Uptime Monitoring — FAQs
Typical detection is 30–60 seconds with multi-region checks. We verify and alert with diagnostic context to reduce false positives.
We also monitor transactions — forms, login, and checkout — plus SSL, DNS, performance, and third-party dependencies.
We stabilize first (rollback/failover/CDN shielding), then fix the root cause and publish a post-incident report with prevention steps.
Yes. Alerts and status updates can post to Slack channels, email groups, or incident platforms with on-call schedules.
We set recovery time and data loss targets with you, tune monitoring to those goals, and test restores and runbooks regularly.