Acceptable Usage Policy (AUP) for WP Support BC

Effective Date: September 13, 2025

This Acceptable Usage Policy (“AUP”) governs the use of services provided by WP Support BC. All customers and users of our services agree to comply with this AUP to ensure the integrity, security, and reliability of our infrastructure.

1. General Conduct

You agree not to use WP Support BC services for any unlawful, abusive, or harmful purpose. Prohibited uses include but are not limited to:

  • Hosting or distributing illegal content (pirated software, copyrighted material without permission, child exploitation, or other unlawful content).

  • Running websites that promote hate speech, violence, or discrimination.

  • Engaging in fraudulent activities such as phishing, identity theft, or credit card fraud.

  • Hosting malware, viruses, or tools intended to disrupt, damage, or gain unauthorized access to systems.

2. Email and Spam Policy

  • Unsolicited bulk email (spam) is strictly prohibited.

  • Sending email to purchased, rented, or harvested lists is not allowed.

  • Use of WP Support BC servers for mailing lists or newsletters must comply with anti-spam regulations (e.g., Canada’s Anti-Spam Legislation).

  • If you send email through our servers, you must provide valid unsubscribe options and accurate sender information.

3. Resource Usage

To ensure fair use of shared hosting resources, customers must not:

  • Use excessive server CPU, memory, or bandwidth that negatively impacts other customers.

  • Run resource-intensive applications (e.g., game servers, crypto-mining, large-scale video streaming) on shared hosting plans.

  • Store backups or non-website-related files as primary data on hosting accounts.

4. Security

You are responsible for maintaining the security of your website and account, including:

  • Keeping WordPress, plugins, and themes up to date.

  • Using strong passwords and updating them regularly.

  • Ensuring scripts, applications, or code installed do not expose vulnerabilities.

  • Reporting any suspected security incidents to WP Support BC immediately.

5. Network and System Abuse

You must not:

  • Attempt to probe, scan, or test the vulnerability of any system without authorization.

  • Launch Denial of Service (DoS) or Distributed Denial of Service (DDoS) attacks.

  • Forge headers, alter IP packets, or engage in activities that disrupt network traffic.

  • Interfere with services of other customers or third parties.

6. Content Restrictions

WP Support BC does not permit hosting content that is:

  • Pornographic or sexually explicit material.

  • Promoting illegal drugs or activities.

  • Infringing on third-party intellectual property.

  • Designed primarily for file sharing, torrents, or warez distribution.

7. Enforcement and Suspension

  • Violation of this AUP may result in account suspension or termination without notice.

  • WP Support BC reserves the right to remove content or restrict services that violate this AUP.

  • Repeated or severe violations may result in permanent termination of service.

8. Liability Disclaimer

WP Support BC is not responsible for customer actions that violate this AUP. Customers are liable for all activities conducted through their account.

9. Changes to the AUP

This AUP may be updated from time to time. Updates will be posted at https://www.wpsupportbc.ca/acceptable-usage-policy/. Continued use of services constitutes acceptance of the updated AUP.

10. Contact Information

For questions or to report violations of this AUP, contact:

WP Support BC

📧 Email: info@wpsupportbc.ca

📞 Phone: +1 (778) 800-0762

🌐 Website: https://www.wpsupportbc.ca/