Uptime Monitoring & Incident Response
Uptime Monitoring & Incident Response
24/7 checks from multiple regions, instant alerts, and tight runbooks to restore service fast. We track uptime, SSL/DNS, performance, and errors—then coordinate a safe, documented response when minutes matter.
99.9%+
Target uptime
60s
Typical alert time
RTO/RPO
Defined per site
What we monitor
Uptime, response codes, cron/queues, and key user paths (forms, checkout, logins).
TTFB trends, LCP/INP watch, cache/CDN health, and origin saturation.
Blacklist & malware flags, WAF events, TLS/SSL expiry, DNS/WHOIS changes.
DB, SMTP, third-party APIs, payment gateways, and webhooks.
Our incident response in 5 steps
Synthetic checks trigger alerts via email/SMS/Slack with context and graphs.
Identify blast radius and probable cause; pull logs/metrics and recent deploys.
Rollback, failover, disable offenders, or raise WAF/CDN shields to restore service.
Permanent remediation: config/code changes, hotfixes, or vendor escalation.
Post-incident report with timeline, MTTR, root cause, and prevention steps.
SLA & alerting options
| Tier | Detection | Initial response | Coverage |
|---|---|---|---|
| Standard | 60–120s polling | < 30 min | Business hours + on-call escalation |
| Enhanced | 30–60s polling | < 15 min | Extended hours + weekend |
| Priority | ~30s multi-region | < 5 min | 24/7 on-call, executive comms |
Uptime Monitoring & Incident Response — FAQs
Typical detection is 30–60 seconds with multi-region checks. We verify and alert with diagnostic context to reduce false positives.
We also monitor transactions—forms, login, and checkout—plus SSL, DNS, performance, and third-party dependencies.
We stabilize first (rollback/failover/CDN shielding), then fix the root cause and publish a post-incident report with prevention steps.
Yes. Alerts and status updates can post to Slack channels, email groups, or incident platforms with on-call schedules.
We set recovery time and data loss targets with you, tune monitoring to those goals, and test restore/runbooks regularly.