Hacked Website Repair · British Columbia
Your Website Is Hacked. Let’s Clean It Up.
Malware, backdoors, spam pages, pharma redirects, defacement, a Google blacklist warning, or an admin account you do not recognise — this is incident work, not a monthly plan. We contain it, clean it, close the hole, and verify.
$90 CAD/hr — a contained cleanup is usually $270–$450.
We clean the site on your current host. No migration required.
Calls answered 7 days a week, daytime Pacific.
- Malware, backdoors, spam injections, pharma redirects, and defacement
- Stolen admin accounts, rogue cron jobs, and injected database content
- Google “this site may be hacked”, blacklist and Search Console warnings
Report a hacked website
Tell us what you are seeing. We confirm scope and next steps before any billable work begins.
Price, time and scope
$90 CAD/hr — a contained cleanup is usually $270–$450
Billed hourly at $90 CAD/hr — the same single rate we charge for any other repair or care plan work, with no emergency premium. A single compromised site with working access and a usable backup usually runs three to five hours, which is $270 to $450. Hack cleanup is harder to bound than a broken form: reinfection, multiple sites on one hosting account, no backups, or a compromise that sat undetected for months takes longer. We tell you what we are seeing and confirm scope before billable work starts, and we check in before running past the estimate.
$90 CAD/hr, billed by the hour
Our one published rate, hack or not. No emergency surcharge, no per-incident minimum, and no annual security contract required to get help today.
Usually 3–5 hours ($270–$450)
A typical contained cleanup. Complex or repeat infections run longer — we flag that early rather than at invoice time.
Scope confirmed before billing
We look at the symptoms, tell you what we think it is, and agree the estimate before we start cleaning.
30-Day Re-Fix Guarantee
If the infection we cleaned returns within 30 days, we deal with it again at no charge. Reinfection usually means an entry point we missed, and that is on us to finish.
- Covers the same compromise on the same site — a new, unrelated breach is new work.
- Does not cover a reinfection caused by a plugin or credential we told you to fix and you chose not to.
- Does not cover breakage from changes made after we hand the site back.
Site compromised right now? Call +1 (778) 300-0574 — calls answered 7 days a week, daytime Pacific. Written replies to the form are typically within one business day.
What a hack looks like
If any of this is happening, the site is compromised
You do not need to know how they got in. That is the diagnosis part of the job. These are the symptoms clients call us about.
Malware, backdoors, and injected files
Obfuscated PHP in core folders, uploaded shells, modified theme files, and scheduled tasks that reinfect the site minutes after you clean it. Removing the visible file is not the fix — the backdoor is.
Spam pages, pharma redirects, and cloaking
Hundreds of junk URLs indexed under your domain, visitors from Google bounced to another site, or content that looks fine to you but is spam to a search engine. Usually a database or .htaccess injection.
Browser and Google warnings
“Deceptive site ahead”, “this site may be hacked”, Search Console security issues, or a host suspension notice. We clean the cause, then file the review requests so the warning can be lifted.
Admin accounts you did not create
Unknown administrator users, changed passwords, a locked-out owner, or mail being sent from your domain. We revoke access, rotate credentials, and check what was done while they were inside.
Defacement or the site replaced entirely
The homepage shows someone else’s message, or the site is blank. We restore a reachable site first so you are not offline while we investigate.
Cleaned before and it came back
Reinfection means the entry point was never closed — an outdated plugin, a leaked credential, a second compromised site on the same hosting account. We look for that, not just the payload.
How the cleanup works
Contain, Clean, Close the hole, Harden, Verify
Order matters. Cleaning files before you close the entry point just means cleaning them again tomorrow.
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1
Contain
Take a forensic copy, lock down access, revoke unknown accounts and sessions, and get a safe page in front of visitors if the site is defaced or blank.
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2
Clean
Remove malware, backdoors, shells, injected database content, spam users, and rogue scheduled tasks. Compare core, plugin, and theme files against known-good sources.
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3
Close the hole
Identify the entry point where the evidence allows: an outdated or abandoned plugin, a leaked credential, a weak password, file permissions, or a neighbouring site on the same account.
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4
Harden
Rotate credentials and salts, tighten permissions and admin access, patch what let them in, and add firewall and login protection appropriate to the site.
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5
Verify
Re-scan, confirm the site loads clean over HTTPS, check that email and forms work, and submit blacklist or Search Console review requests where a warning was issued.
What you get
Your cleanup write-up
Every cleanup ends with a written record. You should not have to take “it is clean now” on trust, and if you ever need to tell a client, an insurer, or a board what happened, this is the document.
- What we found: malware type, affected files, and injected database content.
- Where the entry point was, or the most likely candidates if evidence was incomplete.
- Every change we made, including files removed, replaced, or repaired.
- Accounts revoked, credentials and salts rotated, and permissions corrected.
- Hardening applied, and what we recommend you still do.
- Verification results: scan output, HTTPS, forms, and blacklist or Search Console status.
Written in plain language, not a scanner dump. If a hosting provider or a client asks what happened, you can forward it.
Who does the work
You are talking to the person who cleans the site
WP Support BC has been repairing and securing WordPress and other websites for BC businesses since 2015, including malware remediation, hosting recovery, and post-incident SEO cleanup. A compromise is a stressful call to make. You will reach the practice doing the work, not a call centre that logs a ticket and calls you back tomorrow.
- Based in Burnaby, BC — cleanups done remotely across the province.
- Discreet: we do not publish client names attached to a past compromise.
- Published rate, published guarantee, written record of every change.
How we work
Evidence first, least privilege, verified clean
Cleaning a compromised site badly can destroy the evidence you need and take the business offline for longer than the hack did.
Forensic copy before we touch anything
We capture the compromised state first. It tells us how they got in, and it means a cleanup step can always be rolled back.
Least-privilege access
Temporary access where possible: CMS admin, hosting panel, and DNS only if the problem reaches that far. Rotate it all when we are done.
Backdoors, not just symptoms
Cleanup is not finished at “the warning is gone.” We hunt shells, injected users, cron jobs, and second-stage loaders that bring the payload back.
Search and reputation cleanup
Spam URLs removed from the index, redirects corrected, sitemap refreshed, and blacklist or Search Console review requests filed.
No wipe-and-hope
Restoring an old backup over a live site loses your recent content and often restores the backdoor with it. We only do that when it is genuinely the best option, and we say so.
BC-based, remote cleanup
Burnaby, British Columbia. We clean sites across the province remotely, on the hosting the site already uses.
Related services
Clean it now, then stop it happening again
The cleanup is one job. Keeping the site patched and watched is a different one — linked here so you can pick the right next step.
Security monitoring & malware protection
Ongoing WAF rules, integrity checks, and monitoring — the retainer that reduces the odds of a repeat.
Emergency website repair
If the site is down or throwing errors but not compromised, start with general emergency repair instead.
WordPress care plans
Staged updates with QA on a cadence you choose. Outdated plugins are the most common way in.
Backups & disaster recovery
Off-site backups with verified restores, so the next incident has a clean point to return to.
Technical SEO recovery
Index cleanup, redirect repair, and crawl health after spam pages or a blacklist warning.
Contact
Not sure whether you have been hacked or just broken? Call the Burnaby team and describe it.
FAQ
Hacked website repair — FAQs
Hack cleanup is $90 CAD/hr. A single compromised site with working access and a usable backup usually takes three to five hours, so $270 to $450 is the typical range. Reinfections, multiple sites on one hosting account, missing backups, or a compromise that went unnoticed for months take longer. We confirm scope and give you an estimate before billable work starts, and we check in before exceeding it.
No. This is one-off incident work at $90 CAD/hr. If you want ongoing monitoring and updates afterwards, that is a separate service you can choose or decline — the cleanup does not depend on it.
Call +1 (778) 300-0574. Calls are answered 7 days a week during daytime Pacific hours and triage usually begins the same day. Form submissions typically get a written reply within one business day. To be straightforward about it: we do not run an overnight 24/7 emergency desk and we do not sell a guaranteed same-day SLA for incident work.
Yes — a 30-day re-fix guarantee. If the infection we cleaned comes back within 30 days, we deal with it again at no charge. It covers the same compromise on the same site. It does not cover a new unrelated breach, or a reinfection through something we told you to fix and you chose not to.
Almost never. We repair the live site rather than replacing it. Restoring an old backup over everything loses your recent content and frequently restores the backdoor along with it, so we only take that route when it is genuinely the best option — and we tell you why before doing it.
We remove the cause, then request the review. Once the malware and spam content are gone and the entry point is closed, we file the Search Console security review or blacklist removal request. The timing of the review itself is up to Google or the blacklist operator, not us — but sites usually clear within a few days of a clean review.
Yes, and this is common. Hosts suspend accounts for sending spam or serving malware. We work with you and the host to get temporary access, clean the account, and provide the write-up hosts usually ask for before they lift a suspension.
Sometimes it is neither obvious nor important at first — a white screen or 500 error can be a failed update rather than a compromise. Describe what you see and we will tell you which it is. If it turns out not to be a hack, it is ordinary emergency repair at the same $90 CAD/hr rate.
The least we can work with: CMS or admin login, hosting panel or cloud console, and DNS only if the compromise reaches the domain or mail. We prefer temporary credentials, we capture a forensic copy before making changes, and we rotate everything at the end.
Yes. Despite the name, we clean compromises on Drupal, Joomla, PHP and Laravel apps, Node.js apps, and commerce platforms including WooCommerce and Magento — on the hosting the site already uses.
Hacked right now? Let’s contain it today.
Call or send the details. $90 CAD/hr, a contained cleanup usually $270–$450, backed by a 30-day re-fix guarantee and a written record of every change.
Calls answered 7 days a week, daytime Pacific.