Our home base
WordPress Support from Our Burnaby HQ
We are not a “virtual assistant in another timezone” with a Vancouver phone number. WP Support BC runs from Burnaby — Metrotown, Brentwood, and the SkyTrain corridor are our backyard. Maintenance, hosting, and incident response happen here, in Pacific time.
HQ
Based in Burnaby, BC
24/7
Monitoring & alerts
PT
Same timezone as you
99.9%
Uptime targets on hosting
Why Burnaby
Metro Vancouver support without downtown theatre
Burnaby sits in the middle of the region on purpose. A site in New Westminster, a store in Richmond, and an office at Metrotown are all a short SkyTrain hop from the people who actually patch your plugins. When something breaks at 7 a.m., you are not waiting on a ticket queue in another province.
The work itself is unglamorous in the best way: tested updates, malware response, Canadian hosting, staging deploys, and documentation your staff can follow. We also build and redesign when the current theme has run out of road — but most Burnaby clients come to us first because they are tired of “set and forget” retainers that forget.
Brentwood, Lougheed, Edmonds, the SFU mountain, and the Burnaby Hospital corridor each have different traffic and compliance needs. We treat those as real constraints, not colour on a service-area map.
From the Burnaby desk
How a typical care engagement runs
No mystery “strategy sprints” before we will look at your wp-admin. We start with the site you have.
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1
Intake & access
Least-privilege logins, hosting details, and a written picture of what “down” means for your business.
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2
Baseline
Updates, backups, uptime, malware, and Core Web Vitals — scored so we are not guessing next quarter.
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3
Cadence
Core, Pro, or Plus maintenance, plus hosting if you want the stack in one place.
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4
Escalate
When you need a feature, a migration, or a redesign, the same team already knows the site.
What Burnaby clients keep us on for
Design and custom development are available. The retainers that keep the HQ busy are care and hosting.
Maintenance plans
Plugin, theme, and core updates with QA — not a blind “enable auto-updates” checkbox.
Managed hosting
Canadian WordPress hosting, staging, and deploys we will actually answer the phone about.
Security & malware
WAF, hardening, cleanup, and a post-incident list so it does not happen the same way twice.
Uptime & incidents
Monitoring, on-call triage, and a human in Burnaby who has seen your stack before.
Speed work
Caching, images, database, and the unglamorous fixes that move Lighthouse out of the red.
Migrations
Zero-downtime moves onto our hosting — redirects and DNS included, not “good luck on Friday.”
FAQ
Burnaby HQ — practical questions
We are based in Burnaby. Metro Vancouver on-site visits are scheduled from here. Remote is still the default for speed — you should not need us in the room to merge a plugin update.
Monitored hosting and maintenance clients get incident triage as part of the plan, in Pacific time. We do not pretend every brochure site needs a five-minute SLA; we do put a real human on confirmed outages instead of a chatbot.
Yes, by appointment. For most teams a screen-share and a staging URL is faster. Workshops make sense when several stakeholders need to align on a redesign or a migration.
No. Burnaby is HQ. We support Vancouver, Surrey, the Fraser Valley, Kelowna, and Victoria from the same desk — with city pages that describe how the work differs, not cloned paragraphs.
Across BC
Also serving these cities
Same WordPress team — different local context. Open a city page for neighbourhoods, industries, and how we work there.